Access and Quality: Solutions Providers, with Rick Milefchik

A Message From Our Sponsor: 

This episode is brought to you by Access Elevator & Escalator supply, and Quality Elevator Products. Visit AESupply.com and QualityElev.com to learn more.

Intro:

This episode is sponsored by Access Elevator & Escalator Supply, an elevator industry supplier of a wide range of components for elevator and escalator maintenance, repair, and modernization. And by her sister company, Quality Elevator Products, which specializes in the manufacturing and distribution of elevator and escalator parts and accessories. Together, they are more than just parts suppliers—They are solutions providers. Now, let’s dive in.

Summary:

Rick Milefchik, leader of Access Elevator Supply and Quality Elevator Products, discusses the importance of creating positive customer experiences. He emphasizes the need for responsive, transparent, and personalized service. Milefchik highlights the impact of Extreme Ownership culture, where employees take full responsibility for their actions. He also addresses the challenges of short product life cycles and the necessity of adapting to changing customer needs. Milefchik's companies focus on maintaining inventory to ensure timely delivery and value customer feedback to improve processes and services. The conversation underscores the importance of continuous improvement and customer-centric strategies in the elevator industry.