Tom Esch Part 1: Transforming the Workplace Through Genuine Care and Gentle Leadership Artwork

Elevator Careers

Elevator Careers is a podcast dedicated to the people who spend their lives and careers working in the vertical transportation industry. It is produced for the benefit of both elevator companies who are looking to hire great talent and for those who want to continue to grow professionally within the industry. This is an opportunity to create a dialogue with all of these stakeholders, learning from them and hearing the gems they have gleaned in their professions. The "Elevator Careers" podcast” is an opportunity to pay it forward" by sharing knowledge learned in the business and in the trade and helping others who are on similar journeys.

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Elevator Careers

Tom Esch Part 1: Transforming the Workplace Through Genuine Care and Gentle Leadership

May 19, 2025 • Matt Allred • Season 4 • Episode 10

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Intro:
Welcome to today's episode, where we explore the critical intersection of leadership, communication, and organizational success.
This is PART 1 of my interview with Tom Esch, a renowned expert in workplace dynamics and conflict resolution.
Tom brings over two decades of experience in helping leaders understand the nuanced 'people stuff' that can make or break a business.
We'll dive into how leadership skills, emotional intelligence, and conscious communication can transform workplace culture, prevent costly mistakes, and drive organizational performance.
Whether you're a business owner, manager, or aspiring leader, this conversation offers invaluable insights into creating more effective, human-centered workplaces.

Summary:
Tom Esch discusses the critical intersection of leadership, communication, and organizational success. He emphasizes the importance of leaders being skilled in people management to avoid hurting businesses. Esch shares an example of coaching a CFO who nearly lost a $20 million job due to poor behavior, leading to improved office dynamics. He highlights the impact of rank and power on workplace dynamics, citing a 41% increase in comfort levels and a 50% rise in crucial conversations among trained Foremen. Esch also addresses the challenges of dealing with toxic bosses and the importance of genuine apologies and self-awareness in leadership.