Chris Short: You Can Do Good Service and Maintain Margin Artwork

Elevator Careers

Elevator Careers is a podcast dedicated to the people who spend their lives and careers working in the vertical transportation industry. It is produced for the benefit of both elevator companies who are looking to hire great talent and for those who want to continue to grow professionally within the industry. This is an opportunity to create a dialogue with all of these stakeholders, learning from them and hearing the gems they have gleaned in their professions. The "Elevator Careers" podcast” is an opportunity to pay it forward" by sharing knowledge learned in the business and in the trade and helping others who are on similar journeys.

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Elevator Careers

Chris Short: You Can Do Good Service and Maintain Margin

December 16, 2024 • Matt Allred • Season 3 • Episode 26

Intro:
Chris has been in the industry 20 years and has led pioneering efforts to use IoT technology to improve elevator service and efficiency while also increasing margin.
Recently Chris co-wrote and delivered a presentation at the (international elevator and escalator symposium (IEES), entitled, "Targeted Elevator Maintenance leveraging IoT: Achieving the Trifecta of Labor Efficiency, Profitability, and Customer Satisfaction."
Join us now as we talk with Chris and explore these areas that are so critical to the success and growth of elevator contractors now and into the future.

Summary:
Chris Short, a leader in the elevator industry, discusses the importance of maintaining both customer relationships and mechanic pride through effective maintenance practices. He emphasizes leveraging IoT technology to improve service efficiency, profitability, and customer satisfaction. Short highlights the need for a structured business infrastructure, such as the Entrepreneurial Operating System (EOS), to support growth and maintain margins. He advocates for data-driven maintenance programs that are tailored to specific equipment and environments, enhancing operational reliability and transparency. Short also stresses the importance of employee buy-in and accurate data to ensure successful implementation and continuous improvement.