Erin Scott: Make Sure Your Voice is Heard

Erin Scott is the Chief Operating Officer-US Inspections at ATIS. Erin joined the elevator industry after being a Naval fighter pilot and aviation maintenance duty officer in the US Military and quickly found her niche. Erin is passionate about learning as much as possible and knows the value of asking questions. Although she wondered if she was in the right place at first, Erin found many people who were as eager to teach as she was to learn. Erin loves the industry and loves being connected with those who are solving problems and making the magic happen.

Summary:

Career path from military to elevator industry.

  - Erin Scott found her niche in the elevator industry after leaving the military, where she had a strong support network.
  - Erin is passionate about learning and values asking questions, finding many eager teachers in the industry.

Career transition from military to civilian life, with a focus on Erin's experience in aviation and elevator maintenance.

  - Erin describes her experience in the military, including being an F-18 pilot, and how it translates to the elevator industry.
  - Erin explains how her training in aviation management and maintenance applies to her work in the elevator industry, highlighting the similarities between the two fields.
  - Erin found a job that felt like home, with a team aspect that translated from military to civilian life.
  - Erin considered working for airlines but found a better fit with Otis.

Transitioning from military to civilian life and career in the elevator industry.

  - Erin discusses challenges of transitioning from military to civilian life, including adapting to new work environment and hierarchy.
  - Erin describes how civilian work culture differs from military structure, with mechanics having more autonomy and fixed work hours.
  - Erin shares her experience working in the elevator industry, highlighting the importance of understanding the value of the service provided to buildings and the challenges of proving one's knowledge and expertise in the field.
  - Erin describes her first job as a territory manager, where she had to learn about elevator systems and mechanics, and how she was able to gain the trust of her team by showing genuine interest and asking questions.

Learning elevator industry, challenges in first year, and building trust with customers.

  - Erin built trust with customers by explaining system upgrades and delays.
  - Trust established in one territory helped cement role in customer relationships.
  - Matthew Allred shares his experience transitioning from the aviation industry to the elevator industry, finding it challenging at first but eventually enjoying the balance and variety of the new role.
  - Erin describes the first year of the transition as a "dance," with many moving parts to balance and learn, but eventually feeling confident in the new role.

Mentorship and career growth in the tech industry.

  - Erin credits Dorothy Monahan as a long-term influencer who started in the industry as an admin clerk and became a leader in the field.
  - Erin mentions mentors who helped her navigate challenges in her career, including Dan Tripp and Bobby Campbell.

Gender bias in the workplace and a humorous anecdote about a pregnant woman delivering a repair box in Boston.

  - Erin shares experiences of gender bias in the workplace, including being assumed to be on the sales side based on gender.
  - Erin emphasizes the importance of allyship and listening to marginalized voices in creating a more inclusive environment.
  - Matthew Allred shares a humorous anecdote about Erin delivering a small parts box to a mechanic in Boston while pregnant.