Jeremy Metzger, Part 1: Always Be Responsive!

INTRO:
Jeremy Metzger, CEO of Axxiom Elevator.  Jeremy graduated from Penn State and joined the elevator industry with Kone as a Sales Rep, with his first assignment in Tampa FL.  After Kone, Jeremy spent over 15 years at Otis in multiple management roles and following Otis, Jeremy spent two years as COO of Oracle Elevator.  In 2023, Jeremy became one of the founders and CEO of Axxiom Elevator. Jeremy is excited about the future and is looking forward to partnering with independent owners who are seeking the support of a partner to help them take their businesses to the next level.

SUMMARY:

• Matthew Allred and Jeremy Metzger discussed their early days in the elevator industry, including their recruitment processes and first job experiences.
• Jeremy Metzger shared how Kone's job description stood out due to the offer of a laptop, and how the q&a days of recruitment found individuals with the right mindset for starting a career.
• Jeremy Metzger joined Tony as a sales rep in Tampa, Florida, learning the business and delivering maintenance contracts.
• Sales techniques and customer relationships in elevator maintenance industry.
• Jeremy Metzger learned quickly in the field, enjoying customer management and sales.
• Service sales side of business provided a more rounded approach, including repair and maintenance.
• Jeremy Metzger describes finding new business as a challenging and longer-term process, often involving cold calls and cultivating relationships.
• Commission-based sales were introduced later in Jeremy Metzger's career, with a focus on selling as the reward rather than just the potential for more money.
• Sales commissions, mentorship, and safety in the elevator industry.
•  Jeremy Metzger emphasizes the importance of balance in sales commission structures, ensuring both short-term incentives and long-term goals are met.
• Elevator industry typically operates with a base salary and account management responsibilities, rather than solely relying on commission-based sales.
• Jeremy Metzger mentions Bill Motley, a mentor who taught him bad habits and had experience in the industry.
• Jeremy Metzger highlights the hazards of the elevator industry and the importance of safety, after the death of his mentor Bill Motley.
• Safety in the elevator industry, emphasizing its importance and how it has evolved over time.
• Jeremy Metzger credits Otis with driving the industry's shift towards prioritizing safety, citing their comprehensive safety program and industry leadership.
• Industry-wide adoption of safety measures, including safety bags and equipment, has become a key metric for companies like Conan and ECA, with a focus on ensuring mechanics' safety.
• Matthew Allred and Jeremy Metzger discuss the importance of safety in the workplace and the need to prioritize it over other considerations. 
• Jeremy Metzger shares a personal experience of a serious accident that could have been avoided if safety protocols were followed.
• Importance of being responsive and customer-focused in the elevator industry.
• Jeremy Metzger emphasizes importance of being responsive and returning calls promptly.
• Jeremy Metzger's philosophy is to make customers feel important and valued.
• Jeremy Metzger stresses the importance of being quick and responsive in customer service.
• Jeremy Metzger shares insights on starting a career in the elevator industry.
• He advises young people to be open to learning and humble.
• The industry offers growth opportunities despite economic fluctuations.

MA

Matthew Allred

2 minutes ago

@Otter, please rewrite the summary including speaker names

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